TrexConnect

• Distributor, Dealer, or TrexPro employees — check with your manager to see if your company is already set up with access and if they will set you up with a username and password.
   
• Distributor, Dealer, or TrexPro owner/manager — contact your Trex Sales Representative or the Trex Sales Department for assistance.
   
• or Send an email to webmaster@trex.com and include:
  1. your name
  2. your company name
  3. company location
  4. your email address

If you have a username and password and are unable to log in, look at the two login images below to find the one that looks like what you see come up when you go to TrexConnect.

Does your login screen look like this?

If the login box looks like the one above...

1. Type trex\ before your username in the textbox provided.
2. Type your password in the textbox provided.
3. Click on OK.

If you still are unable to log in, please email webmaster@trex.com and be sure to include in your message details on exactly what you are experiencing.

Does your login screen look like this?


If the login box looks like the one above...

1. Type your username in the textbox provided.
2. Type your password in the textbox provided.
3. Type trex in the Domain textbox provided.
4. Click on OK.

If you still are unable to log in, please email webmaster@trex.com and be sure to include in your message details on exactly what you are experiencing.

Check these:

• Be sure you are using the backslash ( \ ) key (usually under your Backspace or Enter key) and not the forward slash ( / ) key in your username.
   
• Be sure to copy and paste the password created by the system into the password textbox. Your password is case sensitive and sometimes the number one ( 1 ) and a lowercase L look the same as do zeros and uppercase o.
   
• Delete anything in the username textbox if you have tried to login and were unsuccessful and are prompted to try again. If you are using Windows XP, the text that will come back in the username box will not be what you entered in there and will be incorrect.

If you still are unable to log in, please email webmaster@trex.com and be sure to include in your message details on exactly what you are experiencing.

No. You may use any browser (other than Safari) that you wish to access TrexConnect. To have the best experience, you will need to be using the most current version of whatever browser you are using.

If your computer is a Macintosh, please use the last version of the Internet Explorer browser or the Mozilla version 1.5 (or later) browser to login to TrexConnect.

• You can download the most current version of Mozilla for the Mac at http://www.mozilla.org/products/mozilla1.x/download/.
• Download the last version of Internet Explorer for Mac at http://www.apple.com/downloads/macosx/internet_utilities/internetexplorer.html.

You will not be able to access this site using Safari until a new version (later than 1.2x) is released. Safari currently does not support the login technology on this site. If you are unable to login with Internet Explorer or Mozilla 1.5 or later, please email webmaster@trex.com and be sure to include in your message details about exactly what you are experiencing.